Effective Date: [02/01/2025]
This refund policy complies with the Belgian Consumer Protection Law and the EU Directive 2011/83/EU on consumer rights.
1. Right of Withdrawal
Consumers have 14 days to request a refund from the date of purchase, per Book VI of the Belgian Code of Economic Law.
2. Non-Refundable Items
- Digital products once accessed.
- Custom or personalized services.
3. Refund Process
- Refund requests should be made via wp@swoki.store.
- Refunds are processed within 14 business days via the original payment method.
Legal Reference: EU Directive 2011/83/EU, Belgian Consumer Protection Law.